Legal
Privacy Policy
Effective Date: May 1, 2026 · Last Updated: May 1, 2026
YES Translation PH ("we," "us," "our") respects your privacy and is committed to protecting
your personal information. This Privacy Policy explains how we collect, use, store, and
protect the information you share with us when you use our website
(yestranslationph.com) or our translation services.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.
1. Information We Collect
1.1 Information You Provide
When you request a quote, place an order, or contact us, we may collect:
- Personal details: name, email address, phone number, mailing address
- Document content: documents you upload for translation (e.g., birth certificates, contracts, diplomas, NBI clearances, court documents)
- Payment information: processed through secure third-party providers (PayPal, GCash, bank transfers) — we do not store full card details on our servers
- Communications: messages you send us via Messenger, email, or our quote form
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address, browser type, device information
- Pages visited, time spent, referring sources
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use your information solely to:
- Provide translation, localization, and related services
- Generate quotes and process orders
- Communicate with you about your project
- Deliver completed translations to your specified address
- Process payments and issue receipts
- Improve our website and service quality
- Comply with legal obligations and government requests where required by law
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We share information only in these limited situations:
- Translators and proofreaders: documents are shared only with the assigned linguist(s) working on your project, all bound by confidentiality
- Courier services: shipping information is shared with delivery partners (e.g., LBC, DHL, FedEx) to deliver your translated documents
- Payment processors: PayPal, GCash, or banks for transaction processing
- Legal compliance: when required by Philippine law, court order, or government authority
4. Document Confidentiality
We understand the sensitive nature of the documents we translate. All documents are handled
with strict confidentiality. We:
- Restrict document access to assigned translators only
- Use secure file transfer methods
- Sign Non-Disclosure Agreements (NDAs) with our translators
- Securely store completed translations for a limited period for warranty purposes, then delete them
5. Data Retention
We retain personal information only as long as necessary to provide our services, comply
with legal obligations, resolve disputes, and enforce our agreements. Specifically:
- Order records: retained for 5 years for tax and legal compliance
- Documents: deleted within 12 months after project completion (longer if requested for warranty service)
- Marketing communications: until you unsubscribe
6. Cookies & Tracking
Our website uses cookies and similar technologies to improve your experience. Cookies help us:
- Remember your preferences
- Analyze website traffic and performance
- Deliver relevant content
You can disable cookies in your browser settings, though some site features may not work properly without them.
7. Third-Party Services
Our website may contain links to or use services from third parties, including:
- Google Forms (for quote requests)
- Facebook Messenger (for live chat)
- YouTube (for embedded videos)
- Pagemaker.io (our website hosting platform)
These services have their own privacy policies. We are not responsible for their practices,
and we encourage you to review their policies independently.
8. Your Rights
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent for marketing communications
- File a complaint with the National Privacy Commission (privacy.gov.ph)
To exercise these rights, contact us via Messenger or our quote form.
9. Children's Privacy
Our services are intended for adults (18+). We do not knowingly collect personal information
from minors. If you believe we have collected information from a minor, please contact us
immediately so we can delete it.
10. Security
We implement reasonable physical, technical, and administrative safeguards to protect your
information against unauthorized access, alteration, disclosure, or destruction. However,
no online transmission is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top
reflects the most recent revision. Continued use of our services after changes are posted
constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions or concerns, please reach out to us: